Built for Australian clinics on Best Practice
Every call answered. Every booking correct.
ClinIQAI answers your clinic's phone in a natural voice, identifies the patient, and books directly into Bp Premier against each doctor's real rules — 24 hours a day.
[Trial/pilot terms] · Month-to-month · Pricing published on this site
Best Practice Partner — books directly into Bp Premier
- Books directly into Bp Premier
- Australian data residency
- Concurrent call handling
- Warm transfer with full context
- Accuracy reported monthly
- Live in [N] days
The real cost
The calls you miss don't call back. They call the clinic down the road.
Australians are already waiting longer than they find acceptable to see a GP — and when they finally do ring, a busy line or a voicemail is where the relationship ends. The cost doesn't show up as a line item. It shows up as a patient who quietly moves practice.
26.0%
of people waited longer than they felt was acceptable for a GP appointment
47.0%
of people needing urgent GP care waited 24 hours or more
26.6%
of people delayed or did not see a GP when they needed to
Source: Australian Bureau of Statistics, Patient Experiences, 2024–25 financial year, released 18 November 2025.
Some of that is workforce. Some of it is a phone nobody could answer. We fix the second one.
On the call
A receptionist's call, handled the way your team would handle it.
Identifies the patient
Matches existing patients from the Bp Premier record before a single question about availability.
Books to the right doctor
Honours each practitioner's own appointment types, durations and booking rules — not a one-size clinic calendar.
Reschedules and cancels
Changes are written back to Bp Premier in real time, so the front desk sees one truth.
Explains billing before the visit
Bulk-billing policy, gap fees and what to bring, communicated up front — fewer disputes at the desk.
Answers the routine questions
Hours, location, parking, referral requirements, what to bring — from your own practice information.
Escalates cleanly
Anything clinical, sensitive or unusual goes to your team with the caller's identity, reason and transcript already on screen.
ClinIQAI handles administration. It does not practise medicine.
ClinIQAI never gives clinical advice, never discusses symptoms, and never triages. When a caller raises anything clinical or distressing, the call is handed to your team immediately with full context — and emergency callers are directed to 000 without delay.
What nobody else publishes
Coverage is easy. Correctness is the hard part.
Any voice AI can answer a phone. The question that matters is whether the booking it made is the right patient, the right doctor, the right appointment type — and whether you find out when it isn't. ClinIQAI measures itself and shows you the numbers.
Booking accuracy
Bookings written to Bp Premier that required no correction by your team.
Call containment
Calls completed end to end without transfer.
Median response latency
Time from the caller finishing a sentence to ClinIQAI beginning its reply.
Escalation rate
Calls handed to your team, and why.
Concurrent capacity
Calls handled simultaneously without a queue.
Current figures
Published here once measured in production. No figure ships before engineering signs off on its definition and measurement.
Every clinic gets these numbers in a live dashboard and a monthly report — including the calls we got wrong. How we measure, and what we publish →
Best Practice, all the way down
We integrate the way Best Practice intended.
ClinIQAI connects to Bp Premier through the integration path Best Practice sanctions for third-party partners. Access is granted by your practice, from inside your own Bp Premier configuration, and can be withdrawn there. Everything runs on Australian-hosted infrastructure.
You control access
ClinIQAI appears in your Bp Premier integration settings. You enable it; you can disable it.
No database side-doors
No direct database access, no screen-scraping, no unsupported connectors that break at the next Bp upgrade.
Your configuration, mirrored
Appointment types, session times, practitioner rules and billing policies are read from your Bp Premier setup rather than rebuilt by hand.
Requirements — Bp Premier version, telephony options — are listed in full on the Best Practice integration page.
How it works
Three steps on every call.
A patient calls
ClinIQAI answers on the first ring — however many callers are on the line at once.
The work gets done
Identify, book, reschedule, cancel or answer — written straight into Bp Premier.
Anything else reaches a human
Warm transfer, with who is calling and why already on your receptionist's screen.
See the full call flow, including how escalation and emergencies are handled →
Who it's for
Five people answer to the same phone. Each gets a different argument.
- Every call answered, in hours and after hours
- Missed calls become bookings instead of lost patients
- Published pricing — no quote cycle, no surprise invoice
- No recruitment, leave cover or training cost for overflow capacity
- Monthly accuracy reporting, so you can audit what you're paying for
- Stable phone coverage through leave, sickness and vacancies
- After-hours and weekend calls handled, not queued to Monday
- Existing patients matched from Bp Premier without manual lookup
- One dashboard for calls handled, transfers, and time returned to the desk
- Configuration changes without raising a support ticket [confirm self-serve scope]
- The third and fourth simultaneous callers stop going to voicemail
- Routine booking and cancellation traffic comes off the desk
- Transfers arrive with context, so you never start a call cold
- Fewer errors from handling a phone queue and a waiting room at once
- Your work moves to the patients actually standing in front of you
- Booking rules configured per practitioner, mirrored from your Bp Premier setup
- Appointment types and durations matched to how you actually run a session
- Billing and gap-fee policy communicated before the patient attends
- Automated reminder and confirmation calls to reduce DNAs
- Preferred-practitioner matching for continuity of care
- Book, reschedule or cancel at any hour, in a natural conversation
- No hold queue — multiple callers are handled at once
- Straight answers on billing, location and what to bring
- [Multilingual support — confirm launch languages before this line ships]
- A person on the line the moment the conversation needs one
Comparison
Not every “AI receptionist” is built for a Best Practice clinic.
| Capability | ClinIQAI | Generic AI receptionists |
|---|---|---|
| Integrates via the Bp Partner Network | Yes | No |
| Books new and existing patients | Yes | Existing only, typically |
| Per-doctor booking rules read from Bp Premier | Yes | No |
| Warm transfer with caller context on screen | Yes | Cold transfer |
| Concurrent calls without a queue | Yes | Varies |
| Explicit admin-only clinical boundary | Yes | Varies |
| Accuracy and escalation rates published | Yes | No |
| Per-clinic dashboard and monthly report | Yes | Varies |
| Australian data residency, documented | Yes | Varies |
| Pricing published | Yes | No |
Prepared against publicly available information about generic AI reception services. Every claim in the ClinIQAI column must hold on launch day — cut any row not shipped.
Proof
Currently in pilot with [N] Australian clinics.
When our first pilot completes, this section will carry a named case study with three hard numbers — calls handled end to end, call minutes removed from the desk, and booking corrections required — plus a real call excerpt, with consent. Until then, we'd rather show you a live demo than a manufactured quote.
Getting started
Live in [N] days.
15-minute demo
We show you a real call, not a slide deck.
Pick a plan
Published pricing, month-to-month, no lock-in.
We configure it
Practitioner rules, appointment types, billing policy and practice information — set up by our team from your Bp Premier configuration.
Go live, then tune
Enable ClinIQAI in Bp Premier, run a supervised first week, review the accuracy report together.
A supervised first week is deliberate: we expect to be checked.
Pricing
Published pricing. No quote cycle.
Usage-based pricing in AUD ex GST, published on this site — [model and figures pending sign-off]. Reminders, confirmations, FAQ handling, the after-hours and on-hold messages, the dashboard and the monthly accuracy report are all included; none of them is an add-on.
Worked example to publish with figures: “A clinic taking [N] calls a day typically pays about [$X] a month.” Pilot offer terms to be written out in full.
Questions
Frequently asked questions
No — and that is deliberate. ClinIQAI is built for clinics running Bp Premier, integrated on the Bp Partner Network. Going deep on one system is what makes per-doctor booking rules, patient matching and real-time write-back possible. If your practice runs different software, we're not the right fit today.
Through the integration path Best Practice sanctions for third-party partners — no database side-doors, no screen-scraping. Your practice needs Bp Premier version [minimum version]. You grant access from inside your own Bp Premier configuration, and you can withdraw it there. Full requirements are on the Best Practice page.
No. ClinIQAI is built to take the overflow: the third and fourth simultaneous callers, the after-hours calls, the routine booking and cancellation traffic. Your team's work moves to the patients actually standing in front of them, and anything the AI receptionist can't finish arrives at the desk as a warm transfer with full context.
Yes. The AI receptionist discloses what it is at the start of every call. That is the defensible position, and it is what your own patients would expect. It speaks naturally, handles interruption and correction, and hands over to a person the moment the conversation needs one.
A call it can't complete becomes a warm transfer to your team, with the caller's identity, reason and transcript already on screen. If the service itself is unavailable, [failover behaviour — document precisely once built and tested; do not publish before]. Either way, a caller is never left with a dead line.
Emergency callers are directed to 000 without delay. ClinIQAI never triages and never discusses symptoms: anything clinical or distressing is handed to your team immediately with full context. The exact escalation behaviour is documented on the how-it-works page.
On Australian-hosted infrastructure; patient data does not leave Australia. Retention and deletion, call recording and consent handling, the sub-processor list and the breach notification process are documented in full on the security page — the version of a compliance page that survives a procurement review, not a badge.
Because we measure it and show you. Every clinic gets a live dashboard and a monthly report covering booking accuracy, call containment, response latency and escalations — including the calls we got wrong. Definitions and methodology are on the accuracy page.
Usage-based pricing in AUD ex GST, published on the pricing page once signed off — no published figure yet. Month-to-month, no lock-in, and everything a receptionist would do — reminders, confirmations, FAQ handling, after-hours — is included rather than sold as add-ons. Full pricing.
Live in [N] days: our team configures practitioner rules, appointment types, billing policy and practice information from your Bp Premier setup, then runs a supervised first week with you. You can disable ClinIQAI at any time from your own Bp Premier integration settings, and the agreement is month-to-month.
Hear it handle a call. Then decide.
Fifteen minutes, a real call, and your questions answered by someone who has configured this in a Best Practice clinic.
Sample-call audio not yet produced. The hero and this band ship with a 45–60 second real booking call and visible transcript — commission it before anything else (spec §5.1, §6 /listen). Remove this placeholder rather than publishing an empty player.
Or phone us — [Australian phone number]. An AI reception company should be easy to call.